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This policy covers how Blooming Flower LLC. (Blooming Flowers) treats personal information that thecompany collects and receives, including information related to your past use of Blooming Flowers.Personal information is information about you that is personally identifiable like your name, address, emailaddress, or phone number, and that is not otherwise publicly available. This policy does not apply to thepractices of companies that Blooming Flowers does not own or control, or to people that Blooming Flowersdoes not employ or manage.
Overview
Blooming Flowers LLC., dba ("Blooming Flowers"), is committed to keeping our customers informed about how we use the information we gather from you through the use of the Blooming Flowers Online website located at, or linked to, Bloomingflowersonline.com and through the use of any of our (a) holiday themed or customer segmented microsites (which contains a link to this privacy policy), or (b) co-branded or private label sites we maintain with one or more of our business partners (which website contains a link to this privacy policy or whose URL address contains any of the root Bloomingflowersonline.com (collectively, our "Sites").
Please read this privacy policy ("Policy") carefully to understand how we will use and protect your personal information. We will not share your personal information with anyone except as described in this Policy. Changes to this Policy will be announced on this Site at least ten (10) days in advance, so please check back periodically. By using any of the Sites or obtaining any pro duct or service through any of the Sites, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use any of the Sites . This Policy is incorporated into, and considered part of, our Terms and Conditions available bloomingflowersonline.com/terms Capitalized terms not defined herein are defined in the Terms and Conditions.
Questions regarding this Policy should be directed to service@bloomingflowersonline.com or we may also be contacted directly at the following address:
Blooming Flowers LLC.
65 Harbor Drive
Key Biscayne, FL 33149
Phone: 888.943.1972
Email: info@bloomingflowersonline.com
Collecting Information2
Our primary goal in collecting information is to provide our visitors with a superior customized online experience. Among other things, we use customer and recipient contact information to fill orders, contact prior purchasers to inform them of their order status, to trace false orders, to remind customers of events through our reminder service(s), to send our customers’ friends or loved ones greetings, emails or hints to send our products through a greeting, email a friend or hint service, and to send service emails, newsletters, and promotional emails from us or third parties. We may perform statistical analyses of aggregate or segmented customer behavior. This allows us to measure relative customer interest in the various areas of each of our Sites for product development purposes and to improve the design of our Sites. We may also use information to notify consumers about updates to our Sites, to complete user initiated transactions, to trace false orders and to contact consumers directly, or through our third-party service partners, for marketing purposes. In addition, we may seek to update you or your recipients’ personal information in our records through third-party services that provide updated names, emails, addresses, phone numbers, birth dates and other information. We may then use this acquired information to enhance our services or marketing efforts to you or your recipients.
Shopping: We collect certain information from visitors while shopping on our Sites for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our Sites. We collect information from visitors to each of our Sites regarding the referring URL, your IP address, which browser you used to come to any one of our Sites, the country, state and telephone area code where your server is located, and the pages of any one of our Sites that you viewed during your visit.
Ordering: When you order from us, we collect Personally Identifiable Information from you. If you order one of our products or services, we will collect and maintain your name, email address, mailing address, telephone or mobile number, product selections, credit card number (or check or money order information if using such payment methods while ordering via mail), order number, referring URL, IP address and a password, as well as the recipient’s name, address, telephone or mobile number and email address. We collect this, and other information, as disclosed in this Policy, in order to fill your order, communicate with you and/or the recipient about your order via email (“Operational Emails”) and/or SMS messages , send you newsletters and promotional emails (as described below), and trace false orders. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use. If you cancel an order or do not complete an order we may collect and use any email address or other information that you have entered as we would collect and use it if you had completed an order. Please note that the Operational Emails about your order you receive from us may contain some additional marketing offers from us or our trusted third-party partners. Should you not wish to receive Operational Emails from us, please do not order products from us or our Sites. If you have supplied us with your telephone number(s) you may receive telephone calls from us with information or requests for information regarding an order you have placed.
Blooming Flowers collects personal information when you register with Blooming Flowers, when you sign-up for Blooming Flowers subscriptions, when you visit Blooming Flowers pages or the pages of certain Blooming Flowers partners, and when you enter promotions or sweepstakes. Blooming Flowers may combine information about you that we have with information we obtain from business partners or other companies. When you register we ask for information such as your name, email address, birth date, gender, zip code, occupation, industry, and personal interests. Once you register with Blooming Flowers and sign in to our services, you are not anonymous to us. Blooming Flowers automatically receives and records information on our server logs from your browser, including your IP address, Blooming Flowers cookie information, and the page you request. Blooming Flowers uses information for the following general purposes: to customize the content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.
Corporate Account: When you set up a corporate account with us or when you contact us to inquire about corporate programs (either via email, telephone, letter or our online web forms), we collect, for example, your name, company name, email and telephone or mobile number. We may send you newsletters and promotional emails (as described below). Upon signing up for a corporate account we will contact you by either email or telephone to determine how we can best serve your corporate needs. We will also give you the opportunity to receive periodic updates regarding our corporate services. If you make purchases through your corporate account we shall gather similar information that we gather when you order as an individual, plus certain information regarding your corporation.
Surveys and Polling: In order to improve our services to you, we may ask some of our customers or product recipients to voluntarily complete surveys online or via telephone, which may be collected by an independent third-party. Individual survey answers are confidential, although Non Personally Identifiable Information may be collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
Contests and Sweepstakes: We may from time to time conduct contests, sweepstakes or other promotions. Customers who choose to participate may be asked to provide Personally Identifiable Information. In addition to any other specified use of the information stated in the relevant rules and conditions of such contest, sweepstake or other promotion, the information may be used by us for such purposes as notifying winners and fulfilling promotional obligations as well as providing newsletters and promotional emails (as described below).
Newsletters & Promotional Emails: We may offer free electronic newsletters and promotional emails for products and/or services offered on any one or more of our Sites, or from our third-party partners, as a service to our prior customers from any of our Sites. We may send you newsletters and emails periodically listing current specials and deals from us or through our third party service partners. There may be opportunities to subscribe to an email list that will send you information about the events on our Sites, but we will only add you to the list with your consent. You may opt out of receiving any such newsletters and promotional emails as described below.
Promotional SMS / Mobile Notifications: We may offer promotions or other marketing messages via SMS or push mobile notifications. You may subscribe and unsubscribe from these message via the manage account page on the Site. In addition, you may unsubscribe from SMS messaging by replying “STOP” to any of our messages.
Non Personally Identifiable Information: We use Non Personally Identifiable Information to analyze request usage patterns, and other customer behavior so that we may enhance our Sites, products and services, and for our marketing purposes. For example, this allows us to measure relative customer interest in the various areas of each of our Sites for product development purposes and to improve the design of our Sites. We also may use your IP address to diagnose problems with our servers and software and to administer our Sites. We reserve the right to use and disclose Non Personally Identifiable Information to any third-party in our discretion. For example, we may share aggregated or segmented statistics about pages viewed on our Sites and sales and other shopping information with third parties.
Cookies
Blooming Flowers may set and access Blooming Flowers 'cookies' on your computer. Blooming Flowers lets other companies that show advertisements on some of our pages set and access their cookies on your computer. Other companies' use of their cookies is subject to their own privacy policies, not this one.
Cookies/Clear GIFs: In conjunction with our third-party service partners, we make use of cookies and clear GIFs to gather information when you visit any one of our Sites, make a purchase and when you click through to any one of our Sites from a targeted email, newsletter or partner site. We may also use cookies and clear GIFs to gather and compile such information about you when you return to our Sites so that we may better customize our services to you. To find out what cookies and clear GIFs are and how they can be used, please refer to Section 8 of this Policy below.
Other Information You Provide: If you contact us by telephone, email or letter, we may keep a record of your contact information, correspondence or comments. If you report a problem with any one of our Sites, we may collect such information in a file specific to you. If you provide us feedback through any one of our Sites, by email or by calling one of our customer service representatives, we may ask for your name and email address in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on any one of our Sites, or if you are the recipient of products sent by another customer, we may keep the information in a file specific to you. If you are using a greeting, hint or reminder service on one of our Sites, we may ask you to provide the name, mailing address, email address, telephone number, mobile phone number, age, date of birth, anniversary date or other personal annuity date of you, a friend, a loved one, family members or other third parties, and certain holiday information that may reveal one’s religious background, so that we may send them or you a hint or reminder about an event that could be made more special with the gift of our products. We store this information for the purpose of sending one or more emails in connection with such an event.
Affiliate and Partnership Programs: Where applicable, you may purchase products from us through a link on one of our affiliates’ (“Affiliates”) websites. We pay each Affiliate a commission, or a portion of the sales made to those who link to our Site(s) from the Affiliate’s site. Some of our Affiliates may run a “rewards” or “charity” program (the “Programs”). Under these Programs, participants receive credits based on the commissions an Affiliate receives from sites such as ours. If you come to our Sites through an Affiliate’s site, make a purchase from us, and you are a participant in such Programs, we may share your name, email address and the value of your purchases, including that data necessary for Affiliates to credit participants with purchases made under their Program, with a third-party service partner, primarily Commission Junction, which collects data for our standard Affiliate program. In addition to Commission Junction, we may also share such information with other third-party Affiliates if you have registered with their affiliate, affinity or rewards Programs, and that Affiliate has made sales for you, processed your order and/or if such third-party Affiliate directed you to one of our Sites. For further information regarding Personal Creations’ Affiliate Program, please visit the Personal Creations website and click on the appropriate link at the bottom of the site.
Co-Branded or Private Label Sites: With respect to our co-branded or private label sites maintained by us in conjunction with our business partners, we may share information collected by us to our business partners under our separate agreements with them. These business partners may use your personal information to communicate with you about offers from us as well as offers from such partners. If you opt out of receiving newsletters and promotional emails from us, you will automatically opt out of receiving newsletters and promotional emails from such business partners through their use of personal information which we collected from you on our co-branded sites and which we provided to such business partners. We may ask you to share your information with our business partners via an opt in or opt out request on such sites. Please note that with respect to personal information our third-party business partners may collect from you independent of us and outside the scope of co-branded or private label sites maintained by us on our servers, we will have no control over the use of such information by such third-party business partners and the use and gathering of such data will be subject to the third party’s privacy policies.
Enforcement of Law and Other Disclosures: We may disclose Personally Identifiable Information, as well as other order information including the Rich Media Message, if we believe in good faith that such disclosure is necessary to comply with relevant laws or to respond to subpoenas or warrants served on us or to protect or defend the rights, property, or safety of our users, others and ourselves. For example, we may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions of Use or to protect or defend the rights, property and safety of our users, others and ourselves. We may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
Your Information
You can edit your Blooming Flowers account information at any time. We reserve the right to send you certain communications relating to the Blooming Flowers service, such as service announcements, and administrative messages, that are considered part of your Blooming Flowers account, without offering you the opportunity to opt-out of receiving them. You can delete your account by contacting Blooming Flowers.
Confidentiality and Security
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.
Protecting Your Information
Blooming Flowers does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:
- We provide the information to trusted partners who work on behalf of or with Blooming Flowers under confidentiality agreements. These companies may use your personal information to help Blooming Flowers communicate with you about offers from Blooming Flowers and our marketing partners;
- We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
- We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Blooming Flowers' terms of use, or as otherwise required by law;
- We transfer information about you if Blooming Flowers is acquired by or merged with another company. In this event, Blooming Flowers will notify you before information about you is transferred and becomes subject to a different privacy policy.
How do we store your information and what security precautions are in place to protect against the loss, misuse or alteration of your information under our control?
By using or accessing the Sites, you expressly acknowledge and agree that your information may be stored and processed in the United States or any other country in which Blooming Flowers or its subsidiaries, affiliates or service providers maintain facilities. Please note that we may transfer information that we collect about you, including personal information, to affiliated entities, service providers or other third parties across borders, from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, you should be aware that we may transfer information about you, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you expressly consent to (i) the transfer of information to the U.S. or any other country in which Blooming Flowers or its parent, subsidiaries, affiliates, service providers and/or business partners maintain facilities; and (ii) the use and disclosure of information about you as described in this Privacy Policy.
We employ reasonable security measures to protect the security of the information you submit to us. Our servers protect this information using password protection and advanced encryption, and we may use firewall technology for additional protection.
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party banking institutions, process agents and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order. When collecting credit card information for online purchases, we offer secured server transactions that encrypt your information in transit to thwart someone from intercepting it and misusing it. When you access your account information, the information is kept on a secure server. Furthermore, all of the customer data we collect is protected against unauthorized access by physical security means.
We also encourage our partners and service providers to adopt and follow stringent consumer privacy policies
How do we treat information related to children and privacy?
The Children's Online Privacy Protection Act took effect on April 21, 2000, and imposes certain requirements on websites directed toward children under 13 that collect information on those children, or on websites that know they are collecting Personally Identifiable Information from children under the age of 13. We want to let you know that it currently is our policy not to collect Personally Identifiable Information from any person under 13 because children are not permitted to use the Sites or services on the Sites, and we request that children under 13 not submit any personal information to us via the Sites. As one measure to ensure that we do not gather Personally Identifiable Information from children, we require that all individuals provide a valid credit card number before completing a purchase order. If we learn that we have inadvertently gathered Personally Identifiable Information from children under 13, we shall erase such information from our records and terminate the applicable account. Our greeting, hint or reminder services are designed not to gather birthdates (with years) or other personal information directly from children under 13. However, there may be instances where you will be allowed to enter birthdates (with years) for children under 13 while using one of our greeting, hint or reminder services whereby no Personally Identifiable Information, other than name, may be linked to such child. This process is designed so that we will not knowingly market to such children under 13 while being able to provide you with increased functionality for our greeting, hint or reminder services.
Policy Updates
Blooming Flowers may update this policy. We will notify you about significant changes in the way we treatpersonal information by sending a notice to the primary email address specified in your Blooming Flowersaccount or by placing a prominent notice on our site.
How are changes to this Policy handled?
This Policy was last changed on January 1, 2014. If we make changes to any terms or conditions of thePolicy, the changes will be posted on this portion of the Sites so that you will always know whatinformation we gather, how we might use that information, to whom we will disclose it and what choicesyou have. Please check periodically for any changes that may be done to the privacy policy.
Effective Date
This privacy policy is effective as of January 1, 2005.
Contact Us
Please feel free to contact us if you have any questions about Blooming Flowers' Privacy Policy or the information practices of the site. You may contact us at:
Blooming Flowers LLC.
65 Harbor Drive
Key Biscayne, FL 33149
Phone: 888.943.1972
Email: info@bloomingflowersonline.com
